Shipping Policy – The Cocoma
At The Cocoma, we carefully pack and ship each product to ensure it reaches you safely. As our products are handmade from natural coconut materials, processing may take a little extra care and time.
Order Processing Time
- All orders are processed within 2–5 business days
- Orders are not shipped on Sundays or public holidays
- During peak seasons or sales, processing time may be slightly longer
Shipping Timeline
- Standard delivery across India: 3–7 business days
- Remote locations may take longer depending on courier availability
Shipping Charges
- Shipping charges (if any) will be calculated at checkout
- We may offer free shipping on selected orders or promotions
Order Tracking
- Once your order is shipped, you will receive:
- A tracking ID
- Courier partner details via email/SMS
Delays
While we aim for timely delivery, delays may occur due to:
- Weather conditions
- Courier partner delays
- Natural calamities or unforeseen circumstances
The Cocoma is not liable for delays once the order is handed over to the courier.
Incorrect Address
- Please ensure your shipping address is correct
- We are not responsible for delays or losses due to incorrect address details
Failed Delivery Attempts
If delivery fails due to:
- Incorrect address
- Customer unavailability
The order may be:
- Returned to us, or
- Re-shipped at additional shipping cost
Shipping Locations
- Currently, we ship within India only
- For international orders, please contact us at [your email]
Damaged Delivery
If your package arrives damaged:
- Record a video while opening the package
- Contact us within 48 hours with proof
This helps us resolve your issue quickly.
📍 Contact Us
The Cocoma
S.F. No. 195, 2, Kinathukadavu, Tamil Nadu 642109
📧 support@thecocoma.com
📞 +91 9940972883
