Terms & Conditions for The Cocoma
Welcome to The Cocoma. These Terms & Conditions (“Terms”) govern your use of our website www.thecocoma.com and the purchase of our products.
By accessing or using our website, you agree to be bound by these Terms.
1. About Us
The Cocoma is a homegrown brand based in Coimbatore, Tamil Nadu, India, creating sustainable, handmade products by repurposing coconut waste.
2. Use of Website
By using our website, you agree:
- To provide accurate information
- Not to misuse or attempt to hack the website
- Not to use content for commercial purposes without permission
3. Products & Pricing
- All products are handmade and natural, so slight variations in color, texture, or finish may occur
- Prices are listed in Indian Rupees (INR)
- We reserve the right to change pricing without prior notice
4. Orders & Payments
- Orders are confirmed only after successful payment
- We use secure third-party payment gateways
- We reserve the right to cancel any order due to:
- Incorrect pricing
- Product unavailability
- Suspected fraud
5. Shipping & Delivery
- Orders are processed within [X] business days
- Delivery timelines may vary based on location
- Delays due to logistics or unforeseen circumstances are not under our control
6. Returns & Refunds
- Returns are accepted only for:
- Damaged products
- Wrong items delivered
- Due to the handmade nature, minor imperfections are not considered defects
- Refunds will be processed within [X] days after approval
7. Intellectual Property
All content on this website (logos, images, text, designs) is the property of The Cocoma and cannot be used without permission.
8. Limitation of Liability
We are not liable for:
- Indirect or consequential damages
- Delays caused by third-party services
- Misuse of our products
9. User Accounts (if applicable)
If you create an account:
- You are responsible for maintaining confidentiality
- We are not liable for unauthorized access
10. Privacy
Your use of the website is also governed by our Privacy Policy.
11. Governing Law
These Terms are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in:
📍 Coimbatore, Tamil Nadu
12. Changes to Terms
We may update these Terms at any time. Continued use of the website means you accept the changes.
13. Contact Us
The Cocoma
📍 S.F. No. 195, 2, Kinathukadavu, Tamil Nadu 642109
📧 support@thecocoma.com
📞 +91 9940972883
